Right of withdrawal


You have the right to revoke this contract within fourteen days without providing any reasons.

The withdrawal period shall amount to fourteen days from the date on which you or a third party entrusted by you with the carriage of the goods (other than the carrier) have taken possession of the goods.

In order to exercise your right of withdrawal, you must inform us (Kappstein GmbH & Co. KG, Südstraße 15, Building 14, 99867 Gotha, e-mail: info@kappstein.de) by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this contract.

In order to comply with the revocation period, it is sufficient that you send the notification of your right to exercise your revocation rights before the expiry of the revocation period.

Withdrawal consequences

If you revoke this Agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your revocation of this Agreement for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). For this refund we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; you will not be charged for this refund under any circumstances.

You shall return or deliver the goods immediately and in any event, no later than fourteen days from the date on which you notify us of the withdrawal from this contract to us or to [insert any name and address of the person authorised by you to receive the goods here]. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days.

We are responsible for the costs of the return shipping for the goods.

However, you are only liable for any loss in the value of the goods if such loss is due to handling them in a way which was not necessary to examine their nature, properties and functionality.